Refund & Return Policy

Last updated: August 13, 2026

This Refund & Return Policy applies to all manufacturing and fulfillment services provided by Honson Global ("we," "us," or "our") through honsonglobal.com. By engaging our services, you ("the client," "you," or "your") agree to the terms outlined below.

1. Overview

Honson Global provides dietary supplement manufacturing (OEM/ODM) and global fulfillment services. Our refund and return policies differ depending on the type of service: (a) manufacturing orders, (b) finished product fulfillment, and (c) Amazon FBA prep services.

2. Manufacturing Order Policy

2.1 Pre-Production Cancellations

Cancellations madebefore production begins are eligible for a full refund of the deposit, minus any non-recoverable costs already incurred (formulation work, raw material procurement, and packaging design).

2.2 Post-Production Cancellations

Once production has started, orders are non-refundable. We will work with you to resolve any issues, including remakes at cost if defects are confirmed by our quality control team.

2.3 Quality-Related Claims

If a batch fails our internal QC testing (38-item pesticide/heavy metal panel or visual inspection), we will:

  • Replace the defective batch at no additional cost, OR
  • Issue a credit toward your next order

Claims must be submitted within 14 days of delivery with photographic and/or video evidence.

3. Finished Product Fulfillment (USA & China Warehouse)

3.1 USA Warehouse Returns

  • Returns accepted within 30 days of receipt
  • Products must be unopened, in original packaging
  • Buyer is responsible for return shipping costs
  • Refund issued within 7-10 business days after warehouse inspection
  • 10% restocking fee applies

3.2 China Warehouse Returns

  • Returns accepted within 30 days of receipt
  • Refunds exclude original shipping costs and any customs/duties paid
  • International return shipping is the buyer's responsibility
  • 15% restocking fee applies due to higher return logistics costs

3.3 Damaged or Incorrect Shipments

If you receive a damaged product or an incorrect item:

  1. Notify us within 7 days of delivery via email to info@honsonglobal.com
  2. Include photos of the damage and the shipping packaging
  3. We will arrange a replacement at no cost or issue a full refund, including original shipping

4. Amazon FBA Prep Services

Once products are shipped to Amazon fulfillment centers, returns are governed by Amazon's policies. We are not responsible for Amazon's return decisions. However, we will assist you with:

  • Retrieving returned inventory from Amazon (where possible)
  • Reconditioning or disposal based on your instructions
  • Charging applicable service fees for return handling

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom formulation development fees (R&D work performed)
  • Custom packaging and label design (once approved by client)
  • Products with expired shelf life (less than 6 months remaining)
  • Opened or used products (for health and safety reasons)
  • Sample orders (unless defective)

6. Refund Process

To request a refund:

  1. Email info@honsonglobal.com with your order number
  2. Describe the issue and attach supporting photos/videos
  3. Our team will respond within 2 business days
  4. Approved refunds are processed within 7-10 business days via the original payment method

7. Shipping Costs

  • Original shipping is non-refundable unless the return is due to our error
  • Return shipping is the customer's responsibility unless otherwise stated
  • Customs duties and import taxes are non-refundable

8. Disputes

If you are not satisfied with our resolution, you agree to first contact us at info@honsonglobal.com to seek a solution before initiating any chargeback or third-party dispute process.

9. Policy Changes

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.

10. Contact Us

For questions about refunds or returns, please contact:

Honson Global
Email: info@honsonglobal.com
WhatsApp: +1 (725) 303-7309
WeChat: 17253037309
Response time: Within 2 business days

This policy is part of our Terms of Service. By engaging Honson Global for manufacturing or fulfillment services, you acknowledge that you have read and agreed to this Refund & Return Policy.

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